We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Products Grow (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://productsgrow.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I’m slightly obsessed with eating out of coconut bowls! I’ve bought these on the past and wanted to stock up for larger events and parties. These bowls are a medium size, clean, smooth and perfect for eating from. I love that they are light weight so perfect for my daughter and friends who are 6 years old. Would highly recommend purchase!
Really delighted with my bowls. Friends have warned me it’s best to use them for cold foods as heat can crack them, which is fine as I want them for fruit and cereal. I will also hand wash them. They are so pretty, tactile and a lovely way to make use of something that might otherwise be thrown away.
Just started using bowls made out of coconut . I liked the idea very much. Looking forward for many such regular used items like dinner plates and dishes not the disposable ones. Thank you so much for all your effort towards nature care!! I really appreciate this initiative and wish you all the very best for the whole team working towards it!!
Purchased these bowls as a gift for a vegan - they were impressed with the quality and functionality of the bowls and overall very satisfied with the gift. The team was communicative and informative throughout the purchasing and delivery process. Overall, I can only recommend this product.
For the money, these are great. My partner and I use them for smoothie bowls and they look fantastic. As the advice states, do not put in the dishwasher.
Love my new coconut bowls! They are definitely good quality and help with portion control. Perfect for morning yogurt bowls with almond butter and sliced fruit. Neena was also very attentive with a question that I had for her. Thank you!!
Love love LOVE it !!! Will order more as my 15 & 18 year old daughters ‘stole’ them from me for their morning bowls 😂🥰👍
These are cute, I bought them as a present for someone who likes to instagram their food and they loved it. The matching spoons make for a good gift combo and they’re great for serving rice in. Natural-looking and good quality
These bowls looked fab, came securely packaged and wrapped to avoid damage. Recipient really liked them as a eco friendly gift
bought as a gift so cannot really rate properly but they were nice and received well.
Appreciate my order being fulfilled so quickly! Very secure packaging as well.
These bowls are beautifully made and they shipped very quickly.